faqs

  1. How can I place an order on your website?

To place an order, simply browse our collection, select the desired items, choose the appropriate size, color, and quantity, and click on the "Add to Cart" button. Then proceed to the checkout page to complete your order by providing the necessary details.

 

  1. What are the accepted payment methods?

We accept various payment methods, including credit cards, debit cards, net banking, mobile wallets, and UPI (Unified Payments Interface).

 

  1. Is Cash on Delivery (COD) available for my location?

Yes, Cash on Delivery (COD) is available for most locations within India. 

 

  1. How can I track my order?

Once your order is confirmed and dispatched, we will provide you with a tracking number. You can use this tracking number to track the progress of your order on our website or the courier company's website.

 

  1. What is your return and exchange policy?

We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can initiate a return or exchange within a specified period (usually 7 days) from the date of delivery. Please refer to our Returns and Exchange policy page for detailed instructions.

 

  1. What should I do if I receive a damaged or defective product?

We apologize for any inconvenience caused. In case you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order. We will guide you through the return process and arrange for a replacement or refund.

 

  1. Can I cancel my order after it has been placed?

Yes, you can cancel your order if it has not been shipped yet. Please get in touch with our customer support team as soon as possible with your order details to request cancellation.

 

  1. How long will it take to receive my order?

The delivery time may vary depending on your location and the product availability. Typically, orders are delivered within 3-7 business days. You will receive an estimated delivery date during the checkout process, and we will keep you updated on the progress of your order via email and SMS.

 

  1. Do you offer international shipping?

Currently, we only ship within India and do not offer international shipping. We are working towards expanding our services in the future.

 

  1. Are there any additional charges for shipping?

Shipping charges may apply depending on your order value, location, and any ongoing promotions. The exact shipping charges, if applicable, will be displayed during the checkout process.

 

  1. Do you offer any discounts or promotions?

Yes, we frequently offer discounts, promotions, and special deals. Keep an eye on our website, subscribe to our newsletter, and follow us on social media to stay updated on the latest offers.

 

  1. Can I get the latest updates on new arrivals and sales?

Absolutely! You can subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and upcoming sales. You can also follow us on social media platforms for real-time updates.

 

  1. How can I contact your customer support team?

You can contact our customer support team by email at mailto: info@greatoutfits.in, or by phone at +91 74076 06060 Our customer support team is available 6 days (Mon – Sat 10AM to 6PM) to assist you with any queries or concerns.

 

  1. Do you have a size chart for your products?

Yes, we provide a detailed size chart for each product to help you choose the right size. The size chart is available on the product page itself. We recommend referring to the measurements mentioned to ensure the best fit.

 

  1. Can I change or modify my order after it has been placed?

Unfortunately, once an order is placed, it cannot be modified. However, you can cancel the order (if it hasn't been shipped) and place a new order with the desired changes.

 

  1. What is your privacy policy?

We take customer privacy and data security seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website.

 

  1. Are my personal and payment details secure on your website?

Yes, we prioritize the security of your personal and payment information. We utilize industry-standard encryption protocols (such as SSL) to ensure that your data is securely transmitted and stored. Your payment details are processed by trusted payment gateways that comply with stringent security standards.

 

  1. Do you have a loyalty program or rewards system?

Yes, we offer a loyalty program where you can earn points on your purchases and redeem them for discounts or other rewards. Details about our loyalty program can be found on our website.

 

  1. Can I request a custom order or special sizing?

Currently, we do not offer custom orders or special sizing options. However, we provide a wide range of sizes to accommodate different body types. Please refer to the size chart provided for each product to find the best fit.

 

  1. Do you have a physical store or showroom?

We are an online-only store and do not have a physical store or showroom. However, we strive to provide detailed product descriptions, high-quality images, and accurate size charts to help you make informed purchase decisions.